The Royal Service® Leader

At Castle Group, our service is driven by one sole factor: the Resident experience. Our philosophy is rooted in creating an unparalleled living experience, so we do so much more than manage a property—we elevate the sense of community. This practice is known as our Royal Service® program, developed by our Founders. This multifaceted strategy enhances our service level, ensuring every Resident feels cared for.

Through our Castle Concierge℠ training program, all front desk and concierge employees are well-versed in delivering exceptional service.

The Best People, the Best Communities, the Best Property Management ®

Our people are our pride and joy – the heartbeat of this operation. Since 1980, we have been bringing top-quality association management services, all thanks to the incredible individuals who make up our company. Our philosophy of Constant and Never-Ending Improvement has resulted in broad recognition of our achievements, and we pride ourselves in our ability to design a customized solution that fits your community’s specific needs, which can only be executed by a team of highly-qualified employees. Thanks to our highly detailed selection process, continuous training, and a company culture that fosters a sense of unmatched loyalty, we are team-building experts. It’s no surprise we have been voted a “Best Place to Work” for multiple years in a row.

The Best Systems

We understand that timely and relevant information is critical to the success of operating a property. Castle believes communication between Castle, the Directors, and Residents is key, and that transparency and efficiency build an unparalleled partnership. To ensure this, we customize a dashboard that allows the Board online access to key financial and operational information, as well as any specific metrics they would like to monitor.

The Best Technology

Castle’s focus on technology is unmatched in the community association management industry. We employ a staff of programmers whose sole focus is to create tools that increase efficiency in the associations we manage. This is accomplished by overlapping best practices and customized technology solutions for each of our customers.

Castle tailors its Property Management Solution to suit the individual needs of the community. We are keenly aware that no two properties, as similar as they may seem, are alike. We will periodically survey residents to ensure that their needs are being met and to gather important data for the Board of Directors on requested enhancements to the property.

FAQ

When it comes to property management, we know there’s a lot to cover. We went ahead and answered our most frequently asked questions for you. Don’t see your question listed? Contact us by clicking the button below.

Who do you serve?

Our target market consists of “A Communities.”We dedicate our services to a select classification of clients who receive our full attention. With our extensive resources, Castle Group can offer large-company services with a small-company feel. We work with our clients to customize and tailor our services to suit their needs.

Why Castle Group?

Because we care. When you hire us, you’re getting more than just a property management company – you are getting a partner for life. With our people-first philosophy, our focus is on the resident experience. We are committed to providing you with exceptional service: from the utmost enhanced technology, top-tier amenities, Board support, to the on-site staff your community will encounter every day. Our goal is to better your community in every possible way.

What’s the benefit of in-house financial services?

Two out of Castle’s three founders are CPAs. We can ensure that your financial records are not only impeccable but tailored to your exact requirements. We offer an insider perspective on cost control and record-keeping to closely monitor and also maximize your financial success. Please click here if you’re interested in receiving a proposal from Castle Group.

Why should a self-managed community association consider a professional, licensed, and experienced management company?

Professional Association Management provides expertise, technology, and resources not available at self-managed associations. Often this is achieved at the same or lower cost than your current budget. Control of the Association remains with the Board and owners of the building. There are significant measurable benefits with little downside.

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