5 Qualities of a Good High-Rise Community Manager
June 8, 2022
Delivering a high level of service to a high-rise community can mean so many things. From administrative practices to financial processes, there’s a number of facets that contribute to an elevated living experience. However, the one that will make a tangible impact on your residents is your community manager. As efficient and effective as your accounting team may be, a good property manager can make or break your resident’s opinion of the services you offer. At Castle Group, we pride ourselves on our ability to equip each association with the right manager for their community. And while each building is unique and requires a unique individual to meet those needs, we’ve identified the top 5 qualities of a good high-rise community manager:
EDUCATED & KNOWLEDGEABLE
High-rise communities have exclusive needs and specific requirements – it’s key for your manager to understand the complexities of that. Credentials and certifications aside, it adds incredible value to enlist the expertise of someone who is already part of the high-rise and luxury living industry. From operations, governing documents, and applicable local, state, or federal laws, this insight will be priceless to your community. While they may not have all the answers, at the very least they would know what direction to point you in.
EFFECTIVE LEADER
Being a manager is essentially being a leader of a community – someone who knows how to communicate, foster camaraderie, and deliver results is essential. It’s more than just sitting at the head of the table and delegating, it’s being able to both receive and give constructive feedback, as well as give proper direction to their team. They lead by example, maintaining a positive, forward-thinking attitude and are always willing to do what it takes to support their employees, collaborate with the board, and enhance the community.
THEY SHARE OUR PEOPLE-FIRST PHILOSOPHY
In a customer-facing industry, having a people-first approach is what has fueled our success as a company. We specifically look for ideology in our managers since they interact the most with the Boards and residents of our communities. Castle’s Royal Service philosophy is more than just our great systems and technology, it’s the extra mile our managers go to create a warm, communal experience for the associations we manage. We seek people who are comfortable engaging with employees, vendors, and residents, garnering real connections.
PROACTIVE COMMUNICATOR
Every community requires effective communication. Maintaining transparency and regular communication with residents builds a sense of trust and credibility amongst your owners. Someone who knows how to keep a rapport with residents and makes a conscious effort to communicate with them makes all the difference – especially during difficult times. Keeping everyone in the know and ensuring relevant information is shared promptly can mitigate many common issues and misunderstandings that may arise.
FACILITIES MANAGEMENT EXPERIENCE
One of the best perks of a high-rise condominium is the amenities they boast. Whether that’s a pool, fitness center, theater, spa or card room, they all require proper tending to. This begins with a manager who understands what it takes to manage each amenity and who to delegate responsibilities to. While amenities may vary across communities, having the required skills to manage them is just the same. Your manager should be someone who is effective in working closely with employees and vendors to confirm standards are maintained, can oversee ongoing projects, and responds quickly to issues or complaints.
The right community manager not only helps your Board stay on task, they enhance the overall community experience. Castle is an expert in finding and fostering the skills of a great manager. To learn more about our services and how Castle Group can serve your community, request a proposal at https://www.castlegroup.com/request-a-proposal/.
Tags:
hoa best practices, professional management, property manager, self managed community, self managed condo
